Navigating Conflict with Clarity and Respect
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Practical tools and strategies that can help your team navigate client challenges with greater clarity and professionalism.
Instructor: Kristin Blain, Dale Carnegie Mid-Atlantic
Certified Dale Carnegie Facilitator & Talent Management Consultant
Education and Credentials:
B.A. – Industrial & Organizational Psychology: Indiana University of Pennsylvania, Indiana PA
MS – Human Resource Development: Villanova University, Villanova PA
Experience Summary:
Ms. Blain is a Certified Dale Carnegie Facilitator & Talent Management Consultant for the South-Central Pennsylvania area. She has been with Dale Carnegie Training for six years and works with individuals, small groups and leadership professionals across a variety of industries.
Prior to joining the Dale Carnegie Training team, Ms. Blain worked for nearly 25 years for a PA-based Fortune 500 company where she held positions of increasing responsibility within the business area of human resources. Her focus over the years has been primarily in the areas of talent acquisition, assessment, onboarding, leadership development and succession planning.
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Professional Development Sponsors
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Date and Time
Thursday Jun 25, 2026
7:30 AM - 9:30 AM EDT
7:30 am - Registration
8:00 am - 9:30 am - Workshop
Location
York Builders Association
540 Greenbriar Road
York, PA 17404
Fees/Admission
$50.00 - YBA Member
$75.00 - Non-Member
Contact Information
Laurie Lourie
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